Week 4: Salesforce Journey Day 1 and 2

Documentation is key✨❤️ Week 4 of my Salesforce journey and here’s what I’ve learned on Days 1 and 2:

✨the key benefits of the Lightning Service Console

✨how to create and update a customer case.

✨how to assign knowledge user licenses and use guided flow to set up knowledge

✨how to create and publish an article

✨how to organize campaigns with hierarchies

✨ how to create and set up price books

✨how to set up quote templates

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