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Writer's pictureDebbione Jones

Week 4: Salesforce Journey Day 1 and 2

Documentation is key✨❤️ Week 4 of my Salesforce journey and here’s what I’ve learned on Days 1 and 2:


✨the key benefits of the Lightning Service Console


✨how to create and update a customer case.


✨how to assign knowledge user licenses and use guided flow to set up knowledge


✨how to create and publish an article


✨how to organize campaigns with hierarchies


✨ how to create and set up price books


✨how to set up quote templates


Check out my Trailblazer.me profile on @trailhead #TrailheadGO



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