Documentation is key✨❤️ Week 4 of my Salesforce journey and here’s what I’ve learned on Days 1 and 2:
✨the key benefits of the Lightning Service Console
✨how to create and update a customer case.
✨how to assign knowledge user licenses and use guided flow to set up knowledge
✨how to create and publish an article
✨how to organize campaigns with hierarchies
✨ how to create and set up price books
✨how to set up quote templates
Check out my Trailblazer.me profile on @trailhead #TrailheadGO
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